Frequently Asked Questions

You can browse all available work in the Shop. Each piece shows pricing and availability. To purchase, click ‘Enquire’ or ‘Order’ and you’ll be directed through the checkout process. For original paintings or commission enquiries, you can also reach out directly via the contact page.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Payment is secure and processed through our trusted payment gateway.

Yes. All transactions are encrypted using industry-standard SSL security. Your payment information is never shared with us—it’s handled directly by our secure payment processor. We take privacy and security very seriously.

Get in touch via the contact page and we can discuss holding a piece for a short period while you decide. We typically hold items for up to 7 days. For commissions or custom requests, we can also arrange a deposit to reserve your spot.

A commission begins with a conversation. You’ll discuss your vision, space, size, colour palette, and the feeling you’re after. Joe will then create a bespoke piece in the studio, working with your brief while maintaining his instinctive creative process. See the Shop page for a full breakdown of the process.

Commission pricing starts at £400 and is tailored based on size, materials, and complexity. A 50% deposit is required to begin work, with the balance due upon completion. Get in touch to discuss your specific requirements and receive a custom quote.

Typically 4-12 weeks depending on size, materials, and current workload. Simpler pieces or smaller works can be quicker. We’ll discuss the timeline during your initial conversation and keep you updated throughout the process.

The commission process is collaborative, so your feedback is welcome. We’ll check in as the work develops. However, major changes after the bulk of work is complete may incur additional costs. It’s best to discuss any concerns early in the process.

Any combination that suits the vision—reclaimed wood, stretched canvas, paper, ink, acrylic, oil, mixed media, or other materials. During your initial consultation, we’ll discuss what works best for your space and aesthetic.

All prints are museum-quality, printed on archival paper using professional-grade inks. The paper is acid-free and will maintain its colour and integrity for decades. Each print is signed and numbered by the artist.

Each print design is limited to 100 numbered editions. Once the edition runs out, no more are printed. This ensures exclusivity while keeping prints accessible. Each print is signed and comes with a certificate of authenticity.

Standard prints are A2 (420 x 594mm / 16.5 x 23.4 inches). Custom print sizes are available by enquiry. Get in touch if you’d like a different size and we can discuss options.

Prints are sent unframed. We can recommend trusted framers if you’d like suggestions, or you can choose your own framing to match your space. Originals are also unframed for the same reason—you choose your own frame.

We ship worldwide. Shipping costs and delivery times vary depending on destination and item type. Costs are calculated at checkout. For original paintings, we use specialist art shippers to ensure safe delivery. For prints, we use courier services.

UK delivery typically takes 5-10 business days. International delivery varies (usually 10-30 days depending on destination). For commissions, the artwork is shipped once complete. You’ll receive tracking information with your shipment.

Yes. All original paintings are fully insured against loss or damage during transit. Prints are also covered by insurance. You’ll be provided with tracking and can request proof of insurance if needed.

Contact us immediately with photos of the damage. Due to insurance coverage, we can arrange a replacement or refund. Please see our full Shipping & Returns policy for detailed information.

We offer returns within 30 days of purchase, provided the item is in original condition and unopened. Original paintings and commissioned pieces are not returnable unless there’s a fault. See our full Shipping & Returns policy for complete details.

Yes. If you return an eligible item within 30 days, we’ll process a refund. Refunds are issued to the original payment method within 5-10 business days. Return shipping costs may apply unless the item is faulty.

Custom commissioned work is not typically returnable as it’s created specifically for you. However, if there’s an issue or misunderstanding, contact us immediately to discuss options. We want you to love your commission.

Studio visits can be arranged by appointment. If you’d like to visit to discuss a commission or just explore the space, reach out via the contact page and we’ll find a time that works.

Follow @jtylerstudios on Instagram and TikTok for regular updates. New work is posted as it’s completed. You can also contact us to be added to our mailing list for announcements about new pieces and shows.

Yes. If you’re interested in stocking Joe Tyler Art work in your gallery or space, get in touch via the contact page with details about your venue and we can discuss wholesale terms.

Perfect! Reach out via the contact page or email hello@jtylerart.com. We typically respond within 24-48 hours. We love hearing from collectors and those interested in the work.